Welcome to Stable Market. These Terms and Conditions (“Terms”) govern your use of our website (stablemarket.shop) and our digital menu board services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
At Stable Market, your satisfaction is important to us. This Refund Policy explains our approach to refunds for digital products sold on our website, in accordance with Paddle’s Buyer Terms, which offer a 14-day refund window.
1. Eligibility for Refunds
We offer digital, instantly downloadable products (such as animated flyers, menus, logos, and graphic designs). Due to the nature of digital goods, we typically do not offer refunds unless:
- The product was not delivered as described.
- There was a technical issue preventing access that we cannot resolve.
- The item was corrupted or did not match the description.
✅ Refund requests must be submitted within 14 days of the original purchase date.
2. How to Request a Refund
To request a refund, email us at graphdesign.all@gmail.com with the following information:
- Your name and contact email
- Order number and date of purchase
- A detailed explanation of the issue
We aim to review and respond to all refund requests within 5 business days. Approved refunds will be processed to the original payment method within 7–10 business days.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
- If the product has been successfully delivered and functions as described
- If the refund is requested after the 14-day period
- If dissatisfaction is subjective (e.g., change of mind or design preference)
- If the issue resulted from incorrect customer information or misuse
4. Contact Information
If you have questions about this policy, feel free to reach out:
📧 Email: graphdesign.all@gmail.com
📞 Phone/WhatsApp: +212 633 483 317
By purchasing our digital products, you agree to this Refund Policy and confirm that you understand the terms outlined above.